Support and response expectations
One contact point for account help, payments, complaints, privacy requests, and business enquiries.
Information for build 44.2.25 · Updated 21 September 2026 · English edition
How to contact us
Email support@bullbearfunded.com or use the contact form. Select account help, complaint, refund, report a bug, partnership, business enquiry, general enquiry, or other as appropriate.
Founder: Raslan Rassalan. Business address supplied: Soukalova, 143 00 Praha 12, Czech Republic. Ask for the complete postal address before mailing documents. See business information.
What to expect
Support is handled manually during this pilot. A 24/7 service, immediate reply, or fixed response deadline is not currently promised. A form confirmation means your message was submitted; it is not a decision on a refund, complaint, or payout.
Check your spam folder and reply to the same email thread with any requested information. If you have not received a response, follow up with your original submission date and reference. Avoid submitting duplicate payment or payout requests while waiting. Statutory deadlines, where applicable, are not replaced by these service expectations.
Include enough information to investigate
- Your account email, the issue, and the time it happened, including timezone.
- A trade ID, payment reference, or payout request reference where relevant.
- For a bug: the page, browser/device, steps to reproduce, and an optional redacted screenshot or supporting file.
- For a complaint or refund: what happened and the outcome you are requesting.
Do not send passwords, full card details, private keys, seed phrases, or unrelated personal information. Use the payout form rather than ordinary support attachments for requested identity documents.
Complaints, refunds, and payout reviews
Choose the complaint or refund topic to request investigation. Refunds of a purchase are assessed separately from earned challenge payouts. You do not have to pass a challenge to raise a billing complaint or exercise applicable consumer rights.
For a payout, check the Withdraw page for its status and supply the request reference when contacting us. Ask for an explanation or reconsideration if you disagree with a decision. Your legal complaint and dispute-resolution rights remain available.
Privacy requests
Use the same support address with “Privacy request” in the subject for access, correction, deletion, or other data-rights requests. Reasonable verification may be needed to protect your account; never email your password. See your data rights.